Resource Catergoriesgoto www.racha.org.kh
 
  • Accute resperitory infections
  • Ante natal care for pregnant women
  • Birth spacing and limiting
  • Capacity building
  • Child Health
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  • Condoms pills and injectables
  • Control of diarrehal disease
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  • NRP Program
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  • Quality improvement
  • Safe Motherhood
  • Saving For Change
  • TB Malaria Dengue
  • Tetanus related to child health
  • The private sector
  • WATER AND SANITATION
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    Quality improvement
    DATE AUTHOR TITLE SUMMARY FILE
    01 Jan 00 Tom Hricko, Dr. Bun Mao, Danial Rudder, Dr. Marcel Reyners COPE Photobook A photo book of RACHA sponsored quality service improvment at health centers in Cambodia. COPEPhotoKhmer.pdf
    01 Mar 00 RACHA The COPE Process: Improving Quality for both Staff and Clients Recognizing that staff and clients are the experts on the quality of services at their facility, AVSC designed a self-assessment technique that involves staff—with the help of their clients—in identifying and solving the problems that hinder the quality of their service. This process was called COPE, because its goal is to make services Client-Oriented and Provider-Efficient. The active involvement of both staff and their clients will increase the likelihood that the quality improvement is ongoing.

    This is a short report descibing the general program and successes of the COPE program in two operational districts.
    COPEProENG.pdf
    01 Dec 99 RACHA COPE a Qualitative Evaluation "COPE" stands for 'Client Orientated, Provider Efficient'. COPE is introduced by Engender Health (formerly AVSC International) aims to improve quality of services by meeting both the rights of the client, as well as the needs of the staff.

    This evaluation provides a report on areas where COPE has and has not been effective in improving the quality of services at Health Centers in Kampong Trach and Angkor Chey districts, Kampot province. It also provide an assessment of the impact of COPE on staff perceptions of roles and responsibilities within the Health Center, including their relationships with Health Center Chiefs, and staff from Operational District and provincial level.
    COPE_Qualitative_Evaluation.pdf